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Privacy Policy
How personal information is used when you browse, contact us or place an order.
1. Data controller
The data controller is Maison Veloria Collective. Privacy enquiries and requests may be sent to [email protected].
2. Information we collect
We may collect account and contact details, billing and delivery information, order history, support correspondence, device and browser data, approximate location derived from network information, cookie identifiers and fraud-prevention signals. The payment provider processes card credentials directly.
3. Why we use information
Information is used to operate the store, fulfil and support orders, provide requested services, secure accounts, prevent fraud, meet record-keeping duties, improve site performance and send marketing only where permission or another valid basis applies.
4. Sharing
We share only what is necessary with hosting, ecommerce, analytics, communications, payment, fraud-prevention, fulfilment and professional service providers. Information may also be disclosed where required by law or in connection with a legitimate business reorganisation.
5. Retention and security
Records are retained only for as long as needed for the stated purpose, legal obligations, dispute handling and fraud prevention. We use access controls, encryption in transit, updates and monitoring proportionate to the nature of the information, although no online system can be guaranteed completely secure.
6. Cookies and choices
Essential cookies support cart, checkout, account and security functions. Optional measurement or marketing technologies should run only under the choices presented by the site. Browser controls can remove stored cookies, but blocking essential cookies may prevent checkout from working.
7. Your rights
Depending on the law applicable to you, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. We may request reasonable identity verification before acting on a request.
8. Contact and updates
Send privacy requests to [email protected]. This policy may be updated when services or legal requirements change; the current version will remain published on this page.