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Shipping & Returns
Clear preparation times, insured tracking and a considered 30-day return process.
1. Order preparation
In-stock pieces are normally prepared within 1–2 business days after payment confirmation. During launches or private releases, preparation may take up to 4 business days. We will email you if a material delay affects your order.
2. Insured delivery
Orders are shipped with tracked, insured service. Delivery is complimentary for orders over €500. The usual transit estimate is 2–5 business days after dispatch; remote destinations and customs review may require additional time.
3. Duties and taxes
Prices and checkout totals show the amounts collected by the store. Import duties, local taxes or handling charges not collected at checkout remain the customer’s responsibility where applicable.
4. Returns
Eligible standard pieces may be returned within 30 calendar days of delivery. Items must be unworn, unused, unaltered and returned with all original tags, protective materials and packaging. Contact [email protected] before sending an item.
5. Exclusions and refunds
Personalised pieces, hygiene-sensitive goods once their seal is removed, and items marked final sale cannot be returned unless faulty. Approved refunds are issued to the original payment method after inspection. Original express delivery charges and return costs are not refundable unless the item is faulty or incorrectly supplied.